Refund Policy


**DLS Valeting Products Refund Policy**

At DLS Valeting Products, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your products, we offer a hassle-free refund policy.

### **Returns and Refunds**
- **Eligibility:** You may return any product within 30 days of purchase if you are not completely satisfied.
- **Condition:** Products must be returned in their original packaging and in unused condition to be eligible for a refund.
- **Process:** To initiate a return, please contact our customer service team at dlsvaletinguk@gmail.com with your order number and the reason for your return. We will provide you with a return authorization and instructions on how to send the product back to us.
- **Refunds:** Once we receive the returned item and inspect it, we will process your refund. The refund will be issued to your original payment method within 5-7 business days.

### **Exceptions**
- **Damaged or Defective Items:** If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred.
- **Non-Returnable Items:** Certain items may be non-returnable due to hygiene or safety reasons. Please refer to the product description for any specific return restrictions.

### **Shipping Costs**
- **Return Shipping:** The customer is responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the product arrives safely.

**Contact Us**
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team at dlsvaletinguk@gmail.com. We are here to help!

Thank you for shopping with DLS Valeting Products. Your satisfaction is our priority!